Troubleshooting & FAQ


We are always happy to help you anytime, however you might be able to solve your problem much faster by checking this page


I did not receive the confirmation email

Possible explanation:

  • You have a anti-spam software installed
  • Your e-mailing services provider has an anti-spam software installed.

    Solution:

  • Please check your spam folder.
  • Attention! If your email server has a spam filter you might only receive a notification that an email has been droped to the spam folder without sending the actual mail to you.

  • When I download or open a PDF file it saves with the extension .txt

    Possible explanation:

  • It seems that some browsers (Safari on mac) save the files with the extension .txt this is due to the fact that the browser has encountered an unknown file extension

    Solution:

  • Just remove the .txt from the end of the file name and the file will now play/open correctly

  • Where are my other products?

    All products you have bought are on your product page. Check your email for the link. You may scroll down to the product you want to download / view. Alternatively you may use the quick menu at the top of the page to navigate to your various products.


    How do I download a file?

    You click on the download link beneath the product. If you have problems accessing the file like this windows users can right-click the download button and then "Save Link As ..." on your context menu and chose a location where you want the file to be stored on your computer.

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